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A Telecaller job description typically covers the core responsibilities, required skills, and qualifications for the role, which is primarily focused on communicating with customers or prospects over the phone.
Here is a comprehensive overview:
Telecaller Job Description
Job Summary:
Salary – 15000-25000 Per Month
Location – Kolkata
Job Type – Full Time
A Telecaller is responsible for making and receiving phone calls to engage with current or potential customers, promote products or services, address inquiries, resolve complaints, and generate sales leads or conversions. They act as the voice of the company and play a crucial role in customer service and sales.
Key Roles and Responsibilities:
- Outbound Calls: Make proactive calls to potential or existing customers (cold calling) to promote products, services, or special offers.
- Inbound Calls: Handle incoming calls, addressing customer inquiries, providing information, and resolving issues or complaints promptly and professionally.
- Sales & Lead Generation: Explain product features, benefits, and pricing to generate interest, persuade customers to make purchases, schedule appointments, or convert leads into sales, aiming to meet daily/weekly/monthly targets.
- Customer Relationship: Build and maintain positive relationships with customers by providing engaging and friendly communication.
- Data Management: Accurately record details of all customer interactions, feedback, and sales leads in the Customer Relationship Management (CRM) system or database.
- Product Knowledge: Stay up-to-date with detailed information about the company’s offerings and any updates to provide accurate information.
- Follow-Up: Follow up with potential clients to convert leads and with existing customers to ensure satisfaction or encourage repeat purchases.
- Adherence: Follow company policies, procedures, and communication scripts to ensure consistency and compliance.
Required Skills and Qualifications:
- Communication Skills: Excellent verbal communication and interpersonal skills, with a clear and professional phone etiquette.
- Persuasion & Negotiation: Strong ability to persuade, influence, and negotiate effectively to close sales and handle objections professionally.
- Resilience: Ability to handle rejection and work under pressure while maintaining a positive and enthusiastic attitude.
- Active Listening: Excellent listening skills to understand customer needs, concerns, and queries accurately.
- Computer Skills: Basic proficiency in using computers, including data entry and familiarity with CRM software or telecalling tools.
- Education: Typically a High School Diploma or equivalent; a degree in a relevant field (e.g., Sales, Marketing) may be preferred.
- Experience: Prior experience as a Telecaller, Telesales Representative, or in a similar customer service role is often required or preferred.
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